CUSTOM HOME THEATER SYSTEMS - CUSTOMER FEEDBACK
I found Empire on line. They did an extensive job at a reasonable price.
I would say that the professionalism of these guys is what impresses you. They are polite and courteous and solve problems intelligently and they will also help with things that they did not originally come out for.
- A. T.
I would recommend Empire to absolutely anyone who needs any type of AV services. I moved into my apartment the Thursday before starting my new job on Monday. I called Empire to see if they could come and mount my TV on the wall, and even though they were already completely booked for the weekend, in order to help me, the squeezed me in and came over Friday afternoon. Miguel and Eric were so nice and so professional, having both my TVs mounted and wires hidden within an hour. Both gentlemen were so easy to talk to and I felt like I knew them by the time they were done. Their prices beat any other company I looked at- including Geek Squad- and they made it so easy for me. I will be calling Empire for any and all of my AV needs.
Professional, fair price, super responsive people, great installation, all cables neatly dressed! Highly recommended!
I used Empire to hang my 80" TV on the wall, install an A/C outlet behind the TV, and fish the HDMI cable through the wall so it wouldn't be seen. A week after, while I was adjusting the cables in the back of my A/V receiver, the HDMI cable end came apart. I called Empire the Friday after Thanksgiving. They were closed, but STILL called me back that sane day. They made an appointment for the very next day, Saturday. The two service guys came out promptly, they took the TV down, provided me a new cable which they fished through the wall again, put everything back together and rehung the TV, all within an hour. These folks are amazing! I would not hesitate to use them again and again, and I wholeheartedly recommend them for any A/V, Home Theater, TV work. Outstanding!!!!
After a disappointing experience with another company to have my TV mounted, in which the guy was a complete no-show (smh) I was on a mission to get this accomplished and decided to try Empire Services & Installations. With my first choice being a complete flop, I was hoping for the best with Empire and I must say- this company did not disappoint. They are the real deal!
From start to finish, I was pleased. I initially called a few days before to get a quote and to lock in an appointment. Prices were very reasonable, so I was game to move this along. I spoke with Kathy from their office over the phone and she was very informative and answered all my questions about the installation process. She set up the appointment date and informed me that the technicians would arrive between the 1PM-4PM time frame. She also stated they would call at least 30 minutes before arriving. Cool beans! Around 2PM on the day of my appointment, I received a follow up call from Kathy stating that the techs were running behind on another appointment and she wanted to know if I would be available for the 4PM-7PM time frame instead. Because my schedule was flexible for that day, I was okay with the time change.I was just happy she called to let me know, as I was able to run another errand in the meantime. I received a call from the techs closer to the arrival time as promised, stating they were on the way but had slowed up due to evening traffic. Regardless of that fact, they still got to my place within the scheduled time frame, arriving around 6:40PM. Mario and Miguel immediately introduced themselves upon entering. These guys were truly a breath of fresh air- frendly, down-to-earth, funny, and definitely experts at what they do! Me being totally oblivious to the TV mounting process, I was quite intrigued as to how they were going to hang my 50 inch flat screen AND conceal the wires. Without hesitation they informed me as to how the process works and how they were going to do it. I sat and watched as they proceeded and they did the job to perfection, all in about 40 minutes.
I am beyond happy with the results! The decision to have my TV mounted has made all the difference in my living room space and I owe it all to Empire. I can appreciate great customer service from start to finish, but to top that off with excellent work as well speaks real volumes. I will use these guys again in the future if need be, and highly recommend their services. Thanks again Mario and Miguel- job well done!
I found Empire Services via a TV mounting project I posted on the Thumbtack app. I needed my large TV mounted above the fireplace... surprise birthday present for my hubby. Despite the tight scheduling, my lack of TV mounting knowledge, and the surprise hindering their ability to check out my living room setup, they were always patient and kept me informed at all times.
Michael and Dion came to do the installation well within the quoted time frame. I had not purchased certain parts necessary to wire all the peripheral devices to my TV, but these pro handymen took it upon themselves to go out and get everything for me. The installation was quick, clean, and beautiful. I highly recommend Empire for any TV mounting services you might need.